Creating a new therapist experience for the
world’s largest massage therapy franchise.

 

I led UX for the redesign of the massage therapist experience at Massage Envy. Prior to this project, massage therapists gathered all of their patient information and took all of their notes on paper. I designed a new iPad-based workflow to automate routine tasks, drastically reduce the amount of time needed to take notes, and create an electronic records system that could be used across the country. This system is now in place across hundreds of Massage Envy locations across the United States, with more coming online every day.

 

 
I spent over one month in-person across Massage Envy locations, researching and understanding the customer and employee experience.

I spent over one month in-person across Massage Envy locations, researching and understanding the customer and employee experience.

I created interactive, high-fidelity prototypes to review with our clients and test in-person at Massage Envy.

I created interactive, high-fidelity prototypes to review with our clients and test in-person at Massage Envy.

Over the course of a day-long workshop, I met with hundreds of managers to teach and evangelize the new system.

Over the course of a day-long workshop, I met with hundreds of managers to teach and evangelize the new system.