I’m a User Experience Designer with a
background in Program Management.

Here are a few things I focus on.

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INTERACTION DESIGN

I work with a variety of clients across healthcare, pharmaceuticals, retail, and IT to create high-fidelity, interactive and validated prototypes to guide development.

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STRATEGY

I work with clients to help them understand how design is part of a larger business strategy, especially through the use of envisioning workshops, user research, and product presentations.

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PROGRAM MANAGEMENT

I’ve also worked as a Program and Project Manager at Microsoft for nine years, delivering everything from internal data analysis tools to rich online advertising campaigns.

 

Upcoming Events

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March 2, 2019

I will be coaching minorities and people from underrepresented groups on public speaking.

 

Featured Projects

Redesigning the website of the world’s largest salon.

 

In ten working days, I led UX for the redesign of RegisCorp.com, the world’s largest operator of hair salons in the world. I conducted expert interviews, created multiple interactive designs and delivered a final interactive prototype which is the basis of the website that is live today.

 

 
I conducted expert interviews, and created artifacts such as personas and a new information architecture (pictured above) to guide the project vision.

I conducted expert interviews, and created artifacts such as personas and a new information architecture (pictured above) to guide the project vision.

I created and reviewed multiple interactive prototypes, to guide us to a final design.

I created and reviewed multiple interactive prototypes, to guide us to a final design.

The final design is now live at  RegisCorp.com .

The final design is now live at RegisCorp.com.

Creating a new therapist experience for the
world’s largest massage therapy franchise.

 

I led UX for the redesign of the massage therapist experience at Massage Envy. Prior to this project, massage therapists gathered all of their patient information and took all of their notes on paper. I designed a new iPad-based workflow to automate routine tasks, drastically reduce the amount of time needed to take notes, and create an electronic records system that could be used across the country. This system is now in place across hundreds of Massage Envy locations across the United States, with more coming online every day.

 

 
I spent over one month in-person across Massage Envy locations, researching and understanding the customer and employee experience.

I spent over one month in-person across Massage Envy locations, researching and understanding the customer and employee experience.

I created interactive, high-fidelity prototypes to review with our clients and test in-person at Massage Envy.

I created interactive, high-fidelity prototypes to review with our clients and test in-person at Massage Envy.

Over the course of a day-long workshop, I met with hundreds of managers to teach and evangelize the new system.

Over the course of a day-long workshop, I met with hundreds of managers to teach and evangelize the new system.

Designing a system to improve outcomes for chronic care patients.

 

I partnered with another UX designer to envision and prototype a new system for patients to self-manage their chronic care conditions. We designed and led a one-week workshop to gather information and ideas from a dozen disparate stakeholders, created multiple interactive designs, and went on-site in patient homes to test and validate our prototypes.

*Client name omitted while project under development.

 

 
With only a few weeks to plan, design, and test our prototype, a one-week workshop to gather information and design an initial prototype was invaluable.

With only a few weeks to plan, design, and test our prototype, a one-week workshop to gather information and design an initial prototype was invaluable.

Creating static wireframes in Omnigraffle allowed us to quickly iterate through design ideas and have printable assets to review with our stakeholders.

Creating static wireframes in Omnigraffle allowed us to quickly iterate through design ideas and have printable assets to review with our stakeholders.

Our solution has been developed and is being piloted across homes in Washington state.

Our solution has been developed and is being piloted across homes in Washington state.

Designing a customer-centered dashboard
for a global leader in genomics.

 

I partnered with another UX designer to design and prototype a responsive web dashboard for scientists, lab managers, and other customers of global genomics leader Illumina. We conducted envisioning workshops, refined requirements into a design strategy, created and tested multiple interactive prototypes, and created the blueprint for the final dashboard that is live today.

 

 
Stakeholder workshops and user interviews informed a design strategy and application architecture.

Stakeholder workshops and user interviews informed a design strategy and application architecture.

We created hundreds of responsive, interactive Axure RP wireframes.

We created hundreds of responsive, interactive Axure RP wireframes.

Our designs informed the solution that is now developed and available to customers.